Privacy Policy

Introduction

At Tranquility Pro, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our healthcare audio subscription platform and related services.

By using our services, you agree to the collection and use of information in accordance with this policy. We will not use or share your information except as described in this Privacy Policy.

Information We Collect

Personal Information

We may collect the following personal information:

• Name and email address when you create an account
• Payment information for subscription processing
• Profile information you choose to provide
• Communication preferences and settings
• Customer support interactions and feedback

Usage Information

We automatically collect certain information about your use of our services:

• Audio session duration and frequency
• Features and content accessed
• Device information and browser type
• IP address and general location data
• Login times and session information

Technical Information

• Cookies and similar tracking technologies
• Log files and error reports
• Performance and analytics data

How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide, maintain, and improve our audio streaming services
• Account Management: To create and manage your user account and subscription
• Payment Processing: To process payments and manage billing
• Communication: To send important updates, newsletters, and customer support
• Personalization: To customize your experience and recommend relevant content
• Security: To protect against fraud, unauthorized access, and security threats
• Analytics: To understand usage patterns and improve our services
• Legal Compliance: To comply with applicable laws and regulations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing and billing
• Email delivery and communication services
• Analytics and performance monitoring
• Customer support and technical assistance

Legal Requirements

We may disclose information when required by law or to protect our rights, safety, or the rights and safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

Data Security

We implement robust security measures to protect your personal information:

• Encryption: All data transmission uses HTTPS/SSL encryption
• Access Controls: Strict access controls and authentication requirements
• Two-Factor Authentication: Optional 2FA for enhanced account security
• Regular Audits: Regular security assessments and updates
• Data Minimization: We collect only necessary information
• Secure Storage: Personal data is stored on secure, encrypted servers

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to using industry best practices.

Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Account Deactivation: Delete your account and associated data

To exercise these rights, please contact us at privacy@tranquilitypro.app or through your account settings.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your login status and preferences
• Analyze website traffic and user behavior
• Improve our services and user experience
• Provide personalized content and recommendations

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our services.

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services and user experience

When you delete your account, we will delete your personal information within 30 days, except where retention is required by law.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

International Users

If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using our services, you consent to such transfer and processing in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: